Privacy Policy

At Hai Duong Garden, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, services, and facilities.

1. Information We Collect

We may collect the following types of information:

• Personal information: name, email address, phone number, nationality, identification documents, and payment details provided during booking or check-in.
• Booking details: stay dates, room type, special requests, and preferences.
• Website usage data: IP address, browser type, device information, and browsing behavior collected through cookies and analytics tools.

2. How We Use Your Information

Your information is used for:

• Processing reservations and managing your stay.
• Communicating with you about bookings, promotions, or important updates.
• Improving our services, facilities, and website experience.
• Legal and administrative requirements, including compliance with local regulations.

3. Sharing of Information

We do not sell or rent your personal information. Your data may be shared with:

• Service providers (e.g., payment processors, IT support) under strict confidentiality agreements.
• Legal authorities when required by law or regulations.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies to enhance browsing experience, analyze traffic, and remember preferences. You may disable cookies in your browser settings, though some features may not function properly.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Request information about how your data is processed.

7. Retention Period

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Hai Duong Garden: 54 Do Ngoc Du, Le Thanh Nghi ward, Hai Phong city, Vietnam
• Email: hdgarden@tmvd.com.vn
• Phone: +84 220 389 0777, +84 220 389 9222