Terms & Conditions

1. Introduction

Welcome to Hai Duong Garden. These Terms & Conditions (“Terms”) govern the use of our website, booking system, and services. By accessing our website or making a reservation, you agree to comply with and be bound by these Terms.

2. Definitions

• “Guest” refers to any person making a booking or staying at Hai Duong Garden.
• “Services” means accommodation, facilities, and related services provided by Hai Duong Garden.
• “Website” refers to https://haiduong-g.vn.
• “Reservation” means a confirmed booking of accommodation at Hai Duong Garden.

3. Booking & Reservations

• All bookings are subject to availability and confirmation.
• A reservation is confirmed only upon receipt of a valid payment or deposit (if applicable).
• Guests must provide accurate personal details when making a reservation.
• Cancellation and refund policies are subject to the terms communicated at the time of booking.

4. Rates & Payment

• Room rates are charged per night and may vary depending on room type, duration of stay, and season.
• Additional charges may apply for extra guests, early check-in, or late check-out.
• Payments can be made by accepted credit cards, bank transfers, or other approved methods.
• Hai Duong Garden reserves the right to change rates at any time, but confirmed bookings will not be affected.

5. Guest Responsibilities

• Guests must comply with house rules and local regulations during their stay.
• Smoking, pets, or loud noise may be prohibited in certain areas.
• Guests are responsible for any damage caused to property or facilities.
• Illegal activities are strictly forbidden on the premises.

6. Hotel Rights

• Hai Duong Garden reserves the right to refuse service or cancel a reservation if a guest violates these Terms or engages in inappropriate behavior.
• We may, with notice, change services, facilities, or terms if necessary.

7. Liability & Disclaimer

• Hai Duong Garden will not be held liable for loss, theft, or damage to personal belongings not secured in designated safes.
• We are not responsible for service interruptions caused by events beyond our control, such as natural disasters, power failures, or government actions.

8. Privacy & Data Protection

• Guest information will be handled in accordance with our [Privacy Policy].
• By booking with us, you consent to the collection and processing of your personal information for reservation and service purposes.

9. Governing Law

• These Terms are governed by the laws of Vietnam.
• Any disputes arising from these Terms or related to your stay at Hai Duong Garden shall be subject to the jurisdiction of the courts of Vietnam.

10. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

Hai Duong Garden

• Do Ngoc Du Street, Hai Duong City, Vietnam
• Email: hdgarden@tmvd.com.vn
• Phone: +84 220 389 0777, +84 220 389 9222